Terms & Conditions

CLASSES: TERMS, CONDITIONS & INFORMATION

Classes are mostly offered in half-termly blocks/courses throughout the year. Fees are due by the first class of each block and are non-refundable once a block has commenced.

Payment reserves your place in the class, therefore absences cannot be refunded or carried over.

Re-booking with priority applies at the end of a block or course when if you wish to continue your next payment is due in order to reserve a continued place in the class. Places cannot be held without payment and may be reallocated. If you do not wish to continue please let me know in good time.

One to one tuition: Please give as much notice as possible if you are unable to attend. A cancellation fee is chargeable for less than 24 hours notice.

When not to exercise: After a heavy meal, under the influence of alcohol, if you are injured or unwell. Please do not attend with covid or flu-like symptoms or if you’ve had a gastrointestinal infection in the last 48 hrs.

When you arrive and during class:

Please remove your shoes outside the teaching space. Bring valuables in with you.
Please bring your own mat to class, a block or folded towel is useful to have as a headrest and prop.
Wearing layers of clothing that you can remove or add during the class especially on chillier days is a good idea as teaching requires spaces to be ventilated.
Please ask if you are unsure about an instruction. If you experience discomfort or pain during an exercise be sure to stop and let the instructor know.
The instructions given in class are not intended as substitute for medical consultation and any liability from and in connection with these classes is disclaimed. If you experience any pain during the class you must stop and inform the teacher. If symptoms persist you should consult your doctor or heath professional.
If you are pregnant or if you have a medical condition please check with your GP that it is appropriate for you to exercise in a class before you attend and let your Pilates instructor know.
If you have been unwell or your health has changed since your last class please let the class teacher know.
Enjoy your class!

ONLINE CLASSES: TERMS CONDITIONS & INFORMATION

Important Notice: If you proceed to join any of the online classes you accept and understand doing so at your own risk. These classes are offered only on the understanding that you are personally responsible for your own physical and mental well-being and are taking part at your own risk. The instructions given in these classes are not intended as a substitute for medical consultation and any liability from and in connection with this program is disclaimed. If you experience any pain while doing these exercises you must stop. Do not hesitate to contact the instructor if you have queries related to the class. If symptoms persist you should consult your doctor or a health professional. Always consult your health care professional before performing any new exercise, particularly if you are pregnant, elderly or if you have an injury, any chronic or recurring conditions.

CLASS PARTICIPATION PRIVACY POLICY

To help me to devise an exercise program for you and/or to enable you to participate in the classes that I offer, clients are required to complete and date a health questionnaire and provide information about past and present medical history. In accordance with the General Data Protection Regulation (GDPR), all personal data and circumstances are held in the strictest confidence.
All client records and treatment records are stored in a safe and secure environment. I do not and will not share your information with any other persons or third parties. Your records may be held for up to 7 years from the last point of contact (in the case of minors, 7 years after they turn 18 years of age).
Some clients are referred to me from physiotherapists, osteopaths and other health providers. If you wish me to liaise with another health provider regarding your participation in an exercise program I may do so if you have given your signed consent.
In the event of your class being covered/taught by a stand-in teacher, it may be necessary for purpose of safe delivery of the class for some of the information that you have given on the health form to be disclosed to that teacher. Cover teachers do not otherwise have access to your information and may not retain personal data for clients in the classes that they cover.
From time to time I may wish to send you information about other classes, workshops or events that I offer that may be of interest to you and will use your contact details to do this. You have the option to be removed from my mailing list by writing to me via email.

Your privacy is respected - all information is held confidentially and only for booking processing purposes, or promotional purposes if you consent to this by signing up to my email subscription.

This website does not use any non-essential cookies.

How personal information is stored, used, shared and disclosed when you use this website:

My business is hosted on the Wix.com platform. Wix.com provides the online platform that allows karenhallmovement.com to sell services to you online. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by my business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How and the purposes your personal information collected via this website may be used to communicate with you:

I may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

You are entitled to withdraw your consent for the collection of personal information: If you don’t want your data to be processed anymore, please contact me at karenmoves@gmail.com.

The right to modify this privacy policy is reserved. Any material changes to this policy, will be notified to you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Revised August 2022

TERMS & CONDITIONS

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